Terms and Conditions

Introduction

Welcome to HP Pro LLC, your trusted source for premium stationery products, including notebooks, tote bags, and writing instruments. Located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to delivering high-quality, creatively designed, and competitively priced products to customers across the United States and worldwide. Our mission is to empower creativity and productivity through thoughtfully crafted stationery that combines functionality with aesthetic appeal. These Terms and Conditions outline the rules and guidelines governing the use of our website, hppro.store, and the purchase of our products, ensuring a transparent and professional relationship with our valued customers.

By accessing our website, placing an order, or engaging with our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Refund and Return Policy, Shipping Policy, and any other policies referenced herein. If you do not agree with any part of these terms, please refrain from using our website or services. For any questions or assistance, our dedicated customer support team is available via email at huyhoangricoh@gmail.com or by phone at +84947131332. We strive to provide a seamless and trustworthy shopping experience, and these Terms and Conditions are designed to protect both you and HP Pro LLC.

1. General Provisions

1.1 Scope

These Terms and Conditions apply to all transactions, interactions, and activities related to the use of hppro.store, including browsing, purchasing, and post-purchase services such as returns and customer support. They apply to both domestic (U.S.) and international customers, unless otherwise specified. By using our website or services, you acknowledge that you have read, understood, and agreed to these terms.

1.2 Updates to Terms

HP Pro LLC reserves the right to modify, update, or amend these Terms and Conditions at any time without prior notice. The most current version will always be available on our website at hppro.store. It is your responsibility to review these terms periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

1.3 Eligibility

To use our website or purchase products, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By placing an order, you represent that you meet these eligibility requirements and have the legal capacity to enter into a binding contract.

2. Ordering and Purchasing

2.1 Product Information

HP Pro LLC offers a range of stationery products, including notebooks, tote bags, and writing instruments, designed with high-quality materials, innovative designs, and competitive pricing. We take great care to ensure that product descriptions, images, and specifications on our website are accurate. However, slight variations in color, size, or design may occur due to differences in manufacturing processes or display settings. These variations do not constitute a defect or breach of contract.

2.2 Order Placement

To place an order, you must:

  • Select the desired products and add them to your cart on hppro.store.

  • Provide accurate billing and shipping information, including your name, address, and contact details.

  • Complete the payment process using our secure Stripe payment platform, which supports credit/debit cards, Apple Pay, and Google Pay.

  • Review and confirm your order details before submission.

Upon successful submission, you will receive an order confirmation email with details of your purchase. This email serves as proof of purchase and should be retained for reference.

2.3 Order Acceptance

All orders are subject to acceptance by HP Pro LLC. We reserve the right to refuse or cancel an order for any reason, including but not limited to:

  • Inaccurate or incomplete order information.

  • Product unavailability or discontinuation.

  • Suspected fraudulent activity or violation of these Terms and Conditions.

  • Errors in pricing or product descriptions.

If an order is canceled, you will be notified via email, and any payments made will be refunded promptly via Stripe to the original payment method.

2.4 Pricing and Taxes

All prices listed on hppro.store are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders already confirmed. Prices do not include applicable taxes, duties, or shipping fees, which will be calculated and displayed at checkout. For international orders, customers are responsible for any customs duties, import taxes, or fees imposed by their country.

2.5 Payment

We use Stripe, a secure and reliable payment platform, to process all transactions. Supported payment methods include:

  • Credit and debit cards (Visa, MasterCard, American Express, etc.).

  • Apple Pay.

  • Google Pay.

By providing payment information, you represent that you are authorized to use the payment method and that the information provided is accurate. Stripe’s advanced security features ensure that your financial data is protected during transactions. We do not store your payment information on our servers; all payment processing is handled by Stripe.

3. Shipping and Delivery

3.1 Shipping Policy

HP Pro LLC ships to customers across the United States and internationally. Detailed information about our shipping processes, including estimated delivery times and costs, is available in our Shipping Policy on hppro.store. We work with trusted shipping carriers to ensure timely and secure delivery of your order.

3.2 Delivery Times

Estimated delivery times are provided at checkout and in your order confirmation email. These are estimates only and may vary due to factors such as location, carrier delays, or customs processing for international orders. HP Pro LLC is not responsible for delays caused by external factors beyond our control.

3.3 Risk of Loss

The risk of loss or damage to products passes to you upon delivery to the shipping address provided in your order. If a package is lost or damaged during transit, please contact us immediately at huyhoangricoh@gmail.com so we can assist in resolving the issue with the carrier.

4. Returns and Refunds

4.1 Refund and Return Policy

Our Refund and Return Policy, available on hppro.store, governs the process for returning products and requesting refunds. In summary:

  • Eligible products may be returned within 30 days of delivery in unused, original condition.

  • Defective, damaged, or incorrect items are eligible for return with prepaid shipping (for U.S. customers).

  • Refunds are processed via Stripe to the original payment method within 5–10 business days of approval.

Please refer to the full Refund and Return Policy for detailed eligibility criteria and procedures.

4.2 Exchanges

We offer exchanges for eligible products, subject to availability. If you wish to exchange an item, please contact our support team to initiate the process. Additional costs may apply if the replacement item is more expensive.

5. Intellectual Property

5.1 Website Content

All content on hppro.store, including text, images, logos, product descriptions, and designs, is the property of HP Pro LLC or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without prior written consent.

5.2 Trademarks

The HP Pro LLC name, logo, and other marks displayed on our website are registered or unregistered trademarks of HP Pro LLC. Unauthorized use of these trademarks is strictly prohibited.

5.3 User-Generated Content

If you submit content to our website (e.g., reviews, comments, or photos), you grant HP Pro LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and promotional purposes. You represent that you own or have the right to submit such content and that it does not violate any third-party rights.

6. User Conduct

6.1 Prohibited Activities

When using our website or services, you agree not to:

  • Engage in fraudulent, illegal, or unauthorized activities.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Post or submit false, misleading, or defamatory content.

  • Violate the intellectual property rights of HP Pro LLC or third parties.

  • Use our website for commercial purposes without permission.

6.2 Account Security

If you create an account on hppro.store, you are responsible for maintaining the confidentiality of your login credentials. Notify us immediately if you suspect unauthorized access to your account.

7. Limitation of Liability

7.1 Disclaimer of Warranties

To the fullest extent permitted by law, HP Pro LLC provides its products and services “as is” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or harmful components.

7.2 Limitation of Liability

HP Pro LLC, its affiliates, officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services. Our total liability for any claim shall not exceed the amount paid by you for the product or service in question.

7.3 Force Majeure

HP Pro LLC is not liable for delays or failures to perform due to events beyond our control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, available on hppro.store, details how we collect, use, and protect your personal information. By using our website or services, you consent to the practices outlined in the Privacy Policy. We use Stripe for secure payment processing, ensuring that your financial data is handled with the highest standards of security.

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms and Conditions are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming.

9.2 Dispute Resolution

We encourage you to contact us at huyhoangricoh@gmail.com to resolve any issues informally. If a dispute cannot be resolved informally, both parties agree to pursue resolution through mediation or arbitration before resorting to litigation, where permitted by law.

10. Promotions and Discounts

From time to time, HP Pro LLC may offer promotions, discounts, or special offers. These are subject to specific terms and conditions, which will be communicated at the time of the offer. Promotions cannot be combined unless explicitly stated, and we reserve the right to modify or cancel promotions at any time.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services (e.g., Stripe, shipping carriers). HP Pro LLC is not responsible for the content, policies, or practices of these third parties. We encourage you to review the terms and privacy policies of any third-party sites you visit.

12. Termination

We reserve the right to terminate or suspend your access to hppro.store or our services at our sole discretion, without notice, for conduct that violates these Terms and Conditions or is harmful to HP Pro LLC or its users.

13. Contact Information

For questions, concerns, or assistance regarding these Terms and Conditions, please contact us at:

  • Email: huyhoangricoh@gmail.com

  • Phone: +84947131332

  • Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: hppro.store

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (MST). We aim to respond to all inquiries within 24–48 hours.

14. Miscellaneous

14.1 Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Refund and Return Policy, and Shipping Policy, constitute the entire agreement between you and HP Pro LLC regarding the use of our website and services.

14.2 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

Conclusion

At HP Pro LLC, we are dedicated to providing a professional, transparent, and customer-focused shopping experience. These Terms and Conditions are designed to ensure clarity and fairness in all interactions with our website and products. By choosing HP Pro LLC, you are partnering with a company that values quality, creativity, and customer satisfaction. Thank you for trusting us with your stationery needs, and we look forward to serving you with excellence.