Shipping Policy

At HP Pro LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to delivering high-quality, creatively designed, and competitively priced stationery products, including notebooks, tote bags, and writing instruments, to customers across the United States and worldwide. Our mission is to enhance your productivity and creativity with products that combine functionality and aesthetic appeal. A critical part of this commitment is ensuring that your orders reach you promptly, securely, and in perfect condition. This Shipping Policy outlines our processes, costs, delivery timelines, and other essential details to provide a transparent and reliable shopping experience.

This Shipping Policy applies to all orders placed through our website, hppro.store, or via authorized channels. By placing an order with HP Pro LLC, you agree to the terms outlined in this policy. We strive to make our shipping process as seamless and customer-friendly as possible, leveraging trusted carriers and secure payment processing through Stripe, which supports credit/debit cards, Apple Pay, and Google Pay. If you have any questions or need assistance, our dedicated customer support team is available via email at huyhoangricoh@gmail.com or by phone at +84947131332. Thank you for choosing HP Pro LLC, and we look forward to delivering your order with care and efficiency.

1. Overview of Shipping Services

Our Commitment to Reliable Shipping

At HP Pro LLC, we understand that timely and secure delivery is essential to your shopping experience. We partner with reputable shipping carriers to ensure your order arrives in excellent condition, whether you’re in the United States or halfway across the globe. Our products, including notebooks, tote bags, and writing instruments, are carefully packaged to prevent damage during transit, reflecting our commitment to quality and customer satisfaction.

Shipping Destinations

We proudly ship to all 50 U.S. states, including Alaska and Hawaii, as well as many countries worldwide. Our global distribution network allows us to serve customers in North America, Europe, Asia, Australia, and beyond. For a complete list of supported countries, please check the shipping options at checkout or contact our support team at huyhoangricoh@gmail.com.

Trusted Shipping Partners

We work with trusted shipping carriers, such as USPS, FedEx, UPS, and international couriers like DHL and local postal services, to provide reliable and efficient delivery. The specific carrier for your order will depend on your location, the weight of your package, and the selected shipping method. You’ll see the available options and their costs during checkout.

2. Shipping Costs

Domestic Shipping Costs (United States)

For customers in the United States, shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location. We offer the following options:

  • Standard Shipping: Typically 3–7 business days, with costs starting at $5.99 for small orders. Ideal for customers seeking a balance of affordability and speed.

  • Expedited Shipping: Typically 1–3 business days, with costs starting at $12.99. Perfect for urgent orders.

  • Free Shipping: Available on qualifying orders over a certain amount (e.g., $50), as indicated during checkout or promotional periods.

Shipping costs are displayed at checkout before you confirm your order. For orders to Alaska, Hawaii, or U.S. territories, additional surcharges may apply due to distance or carrier restrictions.

International Shipping Costs

For international orders, shipping costs vary based on the destination, package weight, and selected shipping method. Costs typically range from $15 to $50, depending on the country and carrier. You’ll see the exact cost at checkout. International customers are responsible for any customs duties, import taxes, or fees imposed by their country, which are not included in the shipping cost.

Additional Fees and Taxes

Shipping costs do not include taxes, duties, or customs fees, which are calculated based on your location and local regulations. For U.S. orders, applicable sales taxes will be added at checkout. For international orders, customs fees are determined by the destination country and must be paid by the customer upon delivery. We recommend checking with your local customs office for details before placing an order.

3. Order Processing

Order Confirmation

Once you place an order on hppro.store, you’ll receive an order confirmation email with your order number, product details, shipping address, and estimated delivery date. This email serves as proof of purchase and should be retained for reference. If you don’t receive a confirmation within 24 hours, please check your spam folder or contact us at huyhoangricoh@gmail.com.

Processing Times

Orders are typically processed within 1–3 business days, excluding weekends and holidays. During peak seasons (e.g., holidays or promotional periods), processing may take up to 5 business days. Once your order is processed, it is handed over to the shipping carrier, and you’ll receive a tracking number via email.

Order Modifications or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at huyhoangricoh@gmail.com or +84947131332. Modifications or cancellations are possible only before the order is processed for shipping. Once shipped, orders are subject to our Refund and Return Policy.

4. Delivery Timelines

Estimated Delivery Times for U.S. Orders

  • Standard Shipping: 3–7 business days from the date of shipment.

  • Expedited Shipping: 1–3 business days from the date of shipment.

  • Alaska, Hawaii, and U.S. Territories: 5–10 business days, depending on the carrier and location.

These timelines are estimates and may vary due to carrier delays, weather conditions, or other external factors.

Estimated Delivery Times for International Orders

  • North America (e.g., Canada, Mexico): 7–14 business days.

  • Europe, Asia, and Australia: 10–21 business days.

  • Other Regions: 14–30 business days, depending on the destination and customs processing.

International delivery times are estimates and may be affected by customs clearance, local postal services, or other factors beyond our control.

Factors Affecting Delivery Times

Delivery times may be impacted by:

  • Carrier Delays: Issues such as high shipping volumes or operational challenges.

  • Customs Processing: For international orders, delays may occur during customs clearance.

  • Holidays: Peak seasons, such as Thanksgiving or Christmas, may extend processing and delivery times.

  • Weather or Natural Disasters: Unforeseen events may disrupt shipping schedules.

We strive to keep you informed of any delays and provide updated tracking information whenever possible.

5. Tracking Your Order

Tracking Information

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through the carrier’s website (e.g., USPS, FedEx, or DHL). Tracking updates may take 24–48 hours to appear after the order is shipped.

Issues with Tracking

If you encounter issues with tracking, such as a non-functional tracking number or delayed updates, please:

  • Check the carrier’s website for the latest information.

  • Wait 48 hours, as tracking systems may take time to update.

  • Contact us at huyhoangricoh@gmail.com with your order number and tracking details for assistance.

6. Lost or Damaged Shipments

Lost Packages

If your package is lost during transit, please contact us at huyhoangricoh@gmail.com with your order number and tracking information. We will:

  • Investigate the issue with the carrier.

  • File a claim on your behalf if necessary.

  • Offer a refund or replacement, depending on the circumstances and product availability.

We recommend using a trackable shipping method for all orders to minimize the risk of loss.

Damaged Packages

If your package arrives damaged, please:

  • Inspect the package and contents immediately upon receipt.

  • Take photos of the damage, including the packaging and products.

  • Contact us within 7 days of delivery at huyhoangricoh@gmail.com with your order number, a description of the damage, and photos.

We will provide a prepaid return shipping label (for U.S. customers) and process a refund or replacement upon receiving the damaged item.

Filing a Claim

For lost or damaged shipments, we will work with the carrier to file a claim. You may be required to provide additional information, such as photos or a description of the issue. We aim to resolve claims within 10–14 business days, depending on the carrier’s process.

7. International Shipping

Customs and Duties

International customers are responsible for any customs duties, import taxes, or fees imposed by their country. These fees are not included in the shipping cost and are typically collected by the carrier or customs authority upon delivery. We recommend contacting your local customs office to understand applicable fees before placing an order.

International Shipping Restrictions

Some countries may have restrictions on importing certain products (e.g., specific materials or designs). It is your responsibility to ensure that our products comply with your country’s regulations. HP Pro LLC is not liable for packages seized or rejected by customs authorities.

International Delivery Timelines

As noted, international delivery typically takes 7–30 business days, depending on the destination and customs processing. We provide tracking information for most international shipments, but updates may be limited in some regions due to local postal service capabilities.

8. Special Shipping Circumstances

Holiday Shipping

During the holiday season (November 1 to December 31), shipping volumes may increase, leading to longer processing and delivery times. We recommend placing orders early to ensure timely delivery. For holiday purchases, we may offer extended return periods (see our Refund and Return Policy for details).

Promotional or Bulk Orders

For promotional or bulk orders, additional processing time may be required. Shipping costs for bulk orders may also vary, and we will provide a custom quote at checkout. Contact us for assistance with large or corporate orders.

Backordered or Pre-Ordered Items

If a product is backordered or pre-ordered, we will notify you of the expected shipping date at the time of purchase. These items may take longer to ship, and we’ll keep you updated on their status.

9. Return Shipping

Shipping for Returns (U.S. Customers)

For U.S. customers, HP Pro LLC provides prepaid return shipping labels for defective, damaged, or incorrect items. For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise specified during promotional periods. Please follow the return instructions provided in our Refund and Return Policy.

Shipping for Returns (International Customers)

International customers are generally responsible for return shipping costs, including any customs or duties fees. If the return is due to a defect, damage, or an error on our part, we may reimburse shipping costs, subject to review. Contact us for guidance on international returns.

Return Shipping Guidelines

To ensure a smooth return process:

  • Use a trackable shipping method to return items.

  • Include the Return Merchandise Authorization (RMA) number provided by our team.

  • Package the item securely in its original packaging to prevent damage during transit.

10. Contact Information

How to Reach Us

If you have questions about our Shipping Policy or need assistance with your order, please contact us at:

  • Email: huyhoangricoh@gmail.com

  • Phone: +84947131332

  • Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: hppro.store (contact form available)

Customer Support Hours

Our team is available Monday through Friday, 9:00 AM to 5:00 PM (MST). We aim to respond to all inquiries within 24–48 hours.

11. Legal Disclaimer

Changes to the Shipping Policy

HP Pro LLC reserves the right to update or modify this Shipping Policy at any time without prior notice. The most current version will be available on hppro.store. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Governing Law

This Shipping Policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming.

Conclusion

At HP Pro LLC, we are dedicated to delivering your orders with care, efficiency, and transparency. Our Shipping Policy reflects our commitment to providing a seamless shopping experience, whether you’re in the United States or abroad. By partnering with trusted carriers and offering clear, competitive shipping options, we ensure that your premium stationery products arrive promptly and in perfect condition. Thank you for choosing HP Pro LLC, and we look forward to serving you with excellence.