Asked Questions (FAQ)

Introduction

Welcome to the Frequently Asked Questions (FAQ) page of HP Pro LLC, your trusted source for premium stationery products, including notebooks, tote bags, and writing instruments. Located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to delivering high-quality, creatively designed, and competitively priced products to customers across the United States and internationally. Our mission is to empower creativity and productivity through thoughtfully crafted stationery that combines functionality with aesthetic appeal. This FAQ page is designed to address common questions about our products, ordering process, shipping, returns, payments, and more, ensuring a transparent and seamless shopping experience.

At HP Pro LLC, we understand that you may have questions about how to shop with us, what to expect from our products, or how we handle your orders. This comprehensive FAQ page provides detailed answers to help you make informed decisions and shop with confidence. If you don’t find the information you need here, our dedicated customer support team is available to assist you via email at huyhoangricoh@gmail.com or by phone at +84947131332. We are here to ensure your experience with HP Pro LLC is exceptional, professional, and worry-free.

1. About HP Pro LLC

What is HP Pro LLC?

HP Pro LLC is a premier retailer of high-quality stationery products, specializing in notebooks, tote bags, and writing instruments. Based at 30 N Gould St Ste R, Sheridan, WY 82801, we are dedicated to enhancing your daily productivity and creativity with products that combine innovative design, durability, and affordability. Our mission is to provide customers worldwide with stationery that inspires and empowers, whether you’re a student, professional, or creative enthusiast. We distribute our products across the United States and internationally through our website, hppro.store, and are committed to delivering exceptional customer service.

What types of products do you sell?

We offer a carefully curated selection of stationery products, including:

  • Notebooks: Premium notebooks with high-quality paper, durable covers, and creative layouts for journaling, note-taking, or planning.

  • Tote Bags: Stylish and functional tote bags made from robust materials, perfect for carrying books, laptops, or daily essentials.

  • Writing Instruments: Ergonomic pens and pencils designed for smooth writing and long-lasting performance.

Our products are crafted with attention to detail, ensuring they meet the needs of diverse customers while maintaining a focus on quality and design.

Where are you located, and where do you ship?

HP Pro LLC is headquartered at 30 N Gould St Ste R, Sheridan, WY 82801, USA. We proudly ship our products to customers throughout the United States and to many countries worldwide. For a full list of countries we ship to and detailed shipping information, please refer to our Shipping Policy on hppro.store.

How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns. You can reach us via:

  • Email: huyhoangricoh@gmail.com

  • Phone: +84947131332

  • Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: hppro.store (contact form available)

We are available Monday through Friday, 9:00 AM to 5:00 PM (MST), and aim to respond to all inquiries within 24–48 hours.

2. Ordering and Payments

How do I place an order?

Placing an order with HP Pro LLC is simple and straightforward:

  1. Visit hppro.store and browse our product categories.

  2. Select the desired products and add them to your cart.

  3. Proceed to checkout, where you’ll enter your shipping and billing information.

  4. Choose your preferred payment method (credit/debit card, Apple Pay, or Google Pay) and complete the payment process via our secure Stripe platform.

  5. Review your order details and submit. You’ll receive an order confirmation email with your order number and estimated delivery date.

What payment methods do you accept?

We use Stripe, a secure payment platform, to process all transactions. We accept:

  • Credit and debit cards (Visa, MasterCard, American Express, etc.).

  • Apple Pay.

  • Google Pay.

These options provide flexibility and convenience for our customers worldwide.

Is it safe to use my credit card or digital wallet on your website?

Yes, your payment information is secure with HP Pro LLC. We use Stripe, a leading payment processor known for its robust security measures, to handle all transactions. Stripe employs industry-standard encryption and complies with Payment Card Industry Data Security Standards (PCI DSS). We do not store your payment information on our servers, ensuring your financial data remains protected.

Can I modify or cancel my order after it’s placed?

If you need to modify or cancel your order, please contact us as soon as possible at huyhoangricoh@gmail.com or +84947131332. Modifications or cancellations are possible only before the order has been processed for shipping. Once an order is shipped, it is subject to our Refund and Return Policy.

What currencies do you accept?

All prices on hppro.store are listed in U.S. dollars (USD). Payments must be made in USD via Stripe. For international customers, your bank or payment provider may convert the amount to your local currency, and additional conversion fees may apply.

Are there any additional fees or taxes?

Prices displayed on our website do not include applicable taxes, duties, or shipping fees, which will be calculated and displayed at checkout. For international orders, customers are responsible for any customs duties or import taxes imposed by their country. Please review our Shipping Policy for more details.

3. Products and Quality

What makes your products unique?

HP Pro LLC products stand out due to their:

  • High Quality: We use premium materials, such as durable paper, eco-friendly fabrics, and high-performance ink, to ensure longevity and reliability.

  • Creative Design: Our notebooks feature innovative layouts, our tote bags combine style with practicality, and our pens are designed for comfort and precision.

  • Competitive Pricing: We offer exceptional value, making premium stationery accessible to a wide audience.

  • Global Appeal: Our products are designed to meet the needs of students, professionals, and creatives worldwide.

Each product undergoes rigorous quality checks to ensure it meets our high standards before reaching you.

Are your products eco-friendly?

We are committed to sustainability and incorporate eco-friendly practices where possible. Many of our notebooks use recycled or sustainably sourced paper, and our tote bags are made from durable, environmentally conscious materials. We continually explore ways to reduce our environmental impact while maintaining product quality.

Can I request custom or personalized products?

Yes, we offer limited customization options for certain products, such as monogrammed notebooks or tote bags. Please contact our customer support team at huyhoangricoh@gmail.com to inquire about availability and pricing. Note that customized products are non-returnable unless defective, as outlined in our Refund and Return Policy.

What should I do if I receive a defective or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at huyhoangricoh@gmail.com with your order number, a description of the issue, and photos of the item. We will provide a prepaid return shipping label (for U.S. customers) and process a refund or replacement upon receiving the item. Refer to our Refund and Return Policy for full details.

4. Shipping and Delivery

Where do you ship, and how much does it cost?

We ship to all 50 U.S. states and many countries worldwide. Shipping costs vary based on the destination, weight of the package, and selected shipping method. These costs are calculated and displayed at checkout. For detailed information, please see our Shipping Policy on hppro.store.

How long will it take to receive my order?

Estimated delivery times depend on your location and the shipping method chosen at checkout:

  • U.S. Orders: Typically 3–7 business days.

  • International Orders: Typically 7–21 business days, depending on the destination and customs processing.

These are estimates, and delays may occur due to carrier issues or customs processes. You’ll receive a tracking number once your order ships.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through the carrier’s website. If you encounter issues with tracking, contact us at huyhoangricoh@gmail.com.

What happens if my package is lost or damaged during shipping?

If your package is lost or damaged during transit, please contact us immediately at huyhoangricoh@gmail.com with your order number and tracking information. We will work with the carrier to resolve the issue and may offer a refund or replacement, depending on the circumstances.

5. Returns and Refunds

What is your return policy?

Our Refund and Return Policy allows returns within 30 days of delivery for eligible products in unused, original condition. Defective, damaged, or incorrect items are eligible for return with prepaid shipping (for U.S. customers). Please see our Refund and Return Policy on hppro.store for full details.

How do I initiate a return?

To initiate a return:

  1. Contact us at huyhoangricoh@gmail.com or +84947131332 within 30 days of delivery, providing your order number and reason for the return.

  2. We’ll issue a Return Merchandise Authorization (RMA) number and return instructions.

  3. Package the item securely with the RMA number and ship it to the provided address.

  4. Once received, we’ll inspect the item and process your refund or exchange within 5–7 business days.

How long does it take to process a refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item. The refund will be issued to the original payment method via Stripe and may take 5–10 business days to appear in your account, depending on your bank or payment provider.

Can I exchange an item instead of returning it?

Yes, we offer exchanges for eligible products, subject to availability. Contact us to initiate an exchange, and we’ll guide you through the process. Additional costs may apply if the replacement item is more expensive.

6. Account and Website Use

Do I need an account to place an order?

No, you can check out as a guest on hppro.store. However, creating an account allows you to track orders, save shipping information, and receive updates on promotions.

How do I create or manage my account?

To create an account, click “Sign Up” on hppro.store and provide your name, email, and a secure password. To manage your account, log in and update your profile, shipping addresses, or preferences. Contact us if you need assistance.

Is my personal information secure?

Yes, we prioritize your privacy and security. Our Privacy Policy details how we collect, use, and protect your data. We use secure encryption for all transactions, and Stripe handles payment processing to ensure your financial information is safe.

What should I do if I encounter issues with your website?

If you experience technical issues, such as difficulty logging in or completing a purchase, try clearing your browser cache or using a different browser. If the issue persists, contact us at huyhoangricoh@gmail.com for assistance.

7. Promotions and Discounts

Do you offer discounts or promotions?

Yes, we periodically offer discounts, promotions, or special offers. These are announced on our website, via email newsletters, or on our social media channels. Sign up for our newsletter at hppro.store to stay informed.

How do I apply a discount code?

Enter your discount code in the designated field at checkout. The discount will be applied to eligible items before you complete your purchase. Note that some promotions cannot be combined, and restrictions may apply.

Can I combine multiple promotions?

Unless explicitly stated, promotions and discounts cannot be combined. Please review the terms of each offer at checkout or contact us for clarification.

8. International Orders

Do you ship internationally?

Yes, we ship to many countries worldwide. Check our Shipping Policy on hppro.store for a list of supported countries and shipping rates.

Are there additional costs for international shipping?

International customers are responsible for shipping costs, as well as any customs duties, import taxes, or fees imposed by their country. These costs are calculated at checkout or upon delivery, depending on the destination.

How do customs and duties work for international orders?

Customs and duties vary by country and are determined by local regulations. Customers are responsible for paying these fees. We recommend checking with your local customs office for details before placing an order.

9. Miscellaneous

What is your privacy policy?

Our Privacy Policy, available on hppro.store, outlines how we collect, use, and protect your personal information. We are committed to safeguarding your data and ensuring a secure shopping experience.

How do I provide feedback or submit a complaint?

We value your feedback! Please contact us at huyhoangricoh@gmail.com or +84947131332 to share your thoughts or report any issues. We aim to address complaints promptly and professionally.

Do you offer gift cards or gift wrapping?

Yes, we offer digital gift cards for purchase on hppro.store. Gift wrapping options may be available during checkout for select products. Contact us for more details.

How can I stay updated on new products or promotions?

Sign up for our newsletter on hppro.store or follow us on social media to receive updates on new products, promotions, and company news.

Conclusion

At HP Pro LLC, we are dedicated to providing a professional, transparent, and customer-focused shopping experience. This FAQ page is designed to answer your questions and ensure you feel confident when shopping with us. Our high-quality stationery products, secure payment processing via Stripe, and reliable customer support reflect our commitment to excellence. Thank you for choosing HP Pro LLC, and we look forward to serving you with the best in stationery innovation.