Privacy Policy

Introduction

At HP Pro LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to delivering high-quality, creatively designed, and competitively priced stationery products, including notebooks, tote bags, and writing instruments, to customers across the United States and worldwide. Our mission is to empower creativity and productivity through thoughtfully crafted products that combine functionality with aesthetic appeal. Central to this mission is our dedication to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your data when you interact with our website, hppro.store, or engage with our services.

Your trust is paramount to us, and we strive to handle your personal information with the utmost care and transparency. By using our website, placing an order, or contacting us via email at huyhoangricoh@gmail.com or by phone at +84947131332, you agree to the practices described in this Privacy Policy. We use industry-standard security measures, including secure payment processing through Stripe, which supports credit/debit cards, Apple Pay, and Google Pay, to safeguard your data. If you have any questions or concerns about our privacy practices, our customer support team is available to assist you. This policy is designed to comply with applicable data protection laws and to provide you with confidence in shopping with HP Pro LLC.

Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders, and improve our products and services. The types of information we collect fall into the following categories:

Personal Information

Personal information is data that can be used to identify you as an individual. When you interact with hppro.store, we may collect:

  • Contact Information: Your name, email address, phone number, and mailing address, provided when you place an order, create an account, or contact our support team.

  • Billing Information: Payment details, such as credit/debit card numbers or digital wallet information (e.g., Apple Pay or Google Pay), processed securely through Stripe. We do not store this information on our servers.

  • Shipping Information: Delivery address and any special instructions provided during checkout to ensure accurate and timely delivery.

  • Account Information: If you create an account on hppro.store, we collect your username, password (encrypted), and preferences to personalize your experience.

Non-Personal Information

Non-personal information does not directly identify you and may include:

  • Browsing Data: Information about your interactions with our website, such as pages visited, time spent on the site, and products viewed, collected via cookies and similar technologies.

  • Device Information: Details about the device you use to access our website, including IP address, browser type, operating system, and device identifiers.

  • Usage Data: Metrics on how you use our website, such as click patterns, search queries, and navigation paths, to help us optimize our platform.

Information from Third Parties

We may receive information from third parties, such as:

  • Payment Processors: Stripe provides us with transaction details (e.g., payment confirmation) to fulfill your order, but we do not store sensitive payment information.

  • Shipping Carriers: Carriers like USPS, FedEx, or DHL may provide delivery status updates to help us track your order.

  • Analytics Providers: We use tools like Google Analytics to collect aggregated, anonymized data about website usage to improve our services.

User-Generated Content

If you submit content to our website, such as product reviews, comments, or feedback, we may collect and store this information. By submitting content, you grant HP Pro LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it for marketing and promotional purposes, as outlined in our Terms and Conditions.

How We Collect Information

We collect information through various methods to ensure a smooth and personalized experience:

Direct Interactions

  • Order Placement: When you purchase products on hppro.store, you provide personal information during checkout, such as your name, address, and payment details.

  • Account Creation: If you create an account, you voluntarily provide information to manage your orders and preferences.

  • Customer Support: When you contact us via email (huyhoangricoh@gmail.com), phone (+84947131332), or our website’s contact form, we collect the information you share to assist you.

  • Newsletter Sign-Up: If you subscribe to our newsletter, we collect your email address to send you updates about products, promotions, and company news.

Automated Technologies

  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyze site performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

  • Web Beacons and Pixels: These technologies help us track user interactions, such as email opens or page views, to measure the effectiveness of our marketing campaigns.

  • Analytics Tools: Tools like Google Analytics collect anonymized data about website usage, such as the number of visitors, popular pages, and session duration.

Third-Party Sources

We may receive information from third-party partners, such as payment processors (Stripe) or shipping carriers, to complete transactions and deliveries. We ensure that these partners adhere to strict data protection standards.

How We Use Your Information

We use your information to provide a high-quality shopping experience, fulfill your orders, and improve our services. Specific uses include:

Order Fulfillment

  • Processing Orders: Your contact, billing, and shipping information is used to process payments, package your order, and arrange delivery.

  • Customer Support: We use your information to respond to inquiries, resolve issues, and process returns or refunds.

  • Delivery Tracking: We share your shipping information with carriers to ensure accurate and timely delivery.

Personalization

  • Account Management: If you have an account, we use your information to save your preferences, order history, and shipping addresses for a seamless experience.

  • Tailored Marketing: We may use your browsing data or purchase history to recommend products or send personalized promotions via email, provided you’ve opted in to receive such communications.

  • Website Optimization: Aggregated usage data helps us improve our website’s design, functionality, and product offerings.

Legal and Security Purposes

  • Fraud Prevention: We may use your information to detect and prevent fraudulent activities, such as unauthorized transactions or account access.

  • Compliance: We use your information to comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

  • Security: We implement measures to protect your data from unauthorized access, loss, or misuse.

Marketing and Communication

  • Newsletters and Promotions: If you subscribe to our newsletter, we use your email address to send updates about new products, discounts, or company news. You can unsubscribe at any time via the link in our emails.

  • Feedback and Reviews: We may use user-generated content, such as reviews, to promote our products, with your consent.

How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers to operate our business, including:

  • Payment Processors: Stripe processes payments securely, receiving only the information necessary to complete transactions.

  • Shipping Carriers: Carriers like USPS, FedEx, UPS, or DHL receive your shipping address and contact details to deliver your order.

  • Analytics Providers: Tools like Google Analytics receive anonymized data to help us understand website usage.

  • IT and Hosting Providers: We use cloud-based services to store and manage data securely.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Obligations

We may disclose your information if required by law, such as in response to a court order, subpoena, or regulatory request. We may also share information to protect our rights, property, or safety, or that of our customers or partners.

Business Transfers

In the event of a merger, acquisition, or sale of HP Pro LLC’s assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your data remains protected under similar privacy standards.

Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • Encryption: All data transmitted between your device and our website is encrypted using Secure Sockets Layer (SSL) technology.

  • Secure Payment Processing: Stripe, our payment processor, complies with Payment Card Industry Data Security Standards (PCI DSS) to safeguard your financial information.

  • Access Controls: Only authorized personnel have access to your personal information, and they are trained in data protection practices.

  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

While we strive to protect your data, no system is completely immune to risks. If you suspect unauthorized access to your account, please contact us immediately at huyhoangricoh@gmail.com.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws, such as the General Data Protection Regulation (GDPR) for EU residents or the California Consumer Privacy Act (CCPA) for California residents. These rights may include:

Right to Access

You can request a copy of the personal information we hold about you. Contact us at huyhoangricoh@gmail.com, and we will provide this information in a structured, commonly used format, subject to verification of your identity.

Right to Correction

If your information is inaccurate or incomplete, you can request that we correct or update it. You can also update certain details, such as your shipping address, directly through your account on hppro.store.

Right to Deletion

You can request that we delete your personal information, subject to legal or contractual obligations (e.g., retaining order records for tax purposes). We will delete your data promptly where possible.

Right to Restrict Processing

You can request that we limit the use of your information in certain circumstances, such as while we verify the accuracy of your data.

Right to Data Portability

You can request that we transfer your personal information to another organization or provide it to you in a machine-readable format.

Right to Object

You can object to certain uses of your data, such as for direct marketing. To opt out of marketing emails, use the unsubscribe link in our emails or contact us.

Right to Withdraw Consent

If we process your data based on your consent (e.g., for newsletters), you can withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at huyhoangricoh@gmail.com. We will respond within 30 days (or as required by law) and may need to verify your identity to process your request.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on hppro.store. Cookies help us:

  • Remember your preferences, such as login details or items in your cart.

  • Analyze website performance and user behavior.

  • Deliver personalized content and advertisements.

Types of Cookies

  • Essential Cookies: Necessary for the website to function, such as maintaining your session during checkout.

  • Performance Cookies: Collect anonymized data about site usage, such as page views, to improve our services.

  • Marketing Cookies: Enable personalized ads or email campaigns, used only with your consent.

Managing Cookies

You can control cookies through your browser settings, such as disabling them or deleting existing cookies. Note that disabling essential cookies may affect the functionality of our website. For more information, refer to your browser’s help section or contact us for guidance.

International Data Transfers

As a U.S.-based company with international customers, we may transfer your data to servers or service providers located outside your country. For example, our website hosting or analytics providers may store data in the United States or other jurisdictions. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards, such as standard contractual clauses, are in place to protect your information.

Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a minor without parental consent, we will delete it promptly. If you believe we have inadvertently collected information from a child, please contact us at huyhoangricoh@gmail.com.

Third-Party Links

Our website may contain links to third-party websites, such as Stripe, shipping carriers, or social media platforms. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Order Data: Retained for 7 years to comply with tax and accounting regulations.

  • Account Information: Retained until you request deletion or close your account.

  • Browsing Data: Retained for up to 2 years for analytics purposes, unless you opt out of cookies.

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The most current version will be available on hppro.store, and the effective date will be updated accordingly. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

  • Email: huyhoangricoh@gmail.com

  • Phone: +84947131332

  • Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: hppro.store (contact form available)

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM (MST). We aim to respond to all inquiries within 24–48 hours.

Legal Disclaimer

This Privacy Policy is governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming. By using our website or services, you agree to comply with this policy and our Terms and Conditions.

Conclusion

At HP Pro LLC, we are committed to protecting your privacy and building trust through transparent and secure data practices. This Privacy Policy reflects our dedication to safeguarding your personal information while delivering a seamless shopping experience. By choosing HP Pro LLC, you are partnering with a company that values quality, creativity, and customer satisfaction. Thank you for trusting us with your stationery needs, and we look forward to serving you with excellence.