Refund and Return Policy

Introduction

At HP Pro LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are dedicated to providing high-quality, creatively designed, and competitively priced stationery products, including notebooks, tote bags, and writing instruments. Our mission is to enhance your daily productivity and creativity with products that combine functionality, aesthetic appeal, and durability. We understand that customer satisfaction is the cornerstone of our success, and we strive to ensure that every purchase meets your expectations. To reinforce our commitment to you, we have developed a comprehensive Refund and Return Policy that is transparent, customer-friendly, and designed to provide peace of mind. This policy outlines the procedures and conditions under which returns and refunds are processed, ensuring a seamless experience for our valued customers across the United States and internationally.

This Refund and Return Policy applies to all purchases made through our website, hppro.store, or via authorized channels. By shopping with HP Pro LLC, you agree to the terms outlined in this policy. If you have any questions or need assistance, our dedicated customer support team is available via email at huyhoangricoh@gmail.com or by phone at +84947131332. We aim to make the return and refund process as straightforward as possible, reflecting our commitment to professionalism and customer care.

Our Commitment to Quality

HP Pro LLC takes pride in offering premium stationery products that meet the highest standards of quality and design. Our notebooks are crafted with durable, eco-friendly materials, featuring innovative layouts that cater to students, professionals, and creatives alike. Our tote bags combine fashion with functionality, offering spacious designs and robust construction for everyday use. Our writing instruments, including pens and pencils, are engineered for smooth performance and ergonomic comfort. Each product undergoes rigorous quality checks to ensure it meets our strict standards before reaching your hands.

We understand, however, that there may be instances where a product does not meet your expectations or arrives with an issue. Whether it’s a manufacturing defect, damage during shipping, or simply a change of mind, we are here to assist you. Our Refund and Return Policy is designed to address these situations promptly and fairly, ensuring that you feel confident in your purchase. We leverage the secure and reliable Stripe payment platform, which supports credit/debit cards, Apple Pay, and Google Pay, to process refunds quickly and securely, further enhancing your shopping experience.

Eligibility for Returns

To ensure a smooth return process, we have outlined clear eligibility criteria for returns. Please review the following conditions to determine if your purchase qualifies for a return:

1. Timeframe for Returns

  • 30-Day Return Window: You may return eligible products within 30 days from the date of delivery. The delivery date is determined by the tracking information provided by our shipping partners. This generous timeframe allows you ample opportunity to evaluate your purchase and decide if it meets your needs.

  • Proof of Purchase: To initiate a return, you must provide proof of purchase, such as an order confirmation email or receipt. This helps us verify the transaction and process your request efficiently.

  • International Orders: For customers outside the United States, the 30-day return window also applies. However, please note that additional shipping considerations may apply, which are detailed in the “Return Shipping” section below.

2. Condition of the Product

  • Unused and Unopened Items: Products must be returned in their original, unused condition with all packaging, tags, and accessories intact. For example, notebooks must not have any writing or markings, tote bags must be free of wear or stains, and pens must not have been used or refilled.

  • Damaged or Defective Items: If a product arrives damaged, defective, or incorrect (e.g., wrong item or color), we will accept the return even if the item has been opened, provided the issue is reported within 7 days of delivery. Please include photos of the issue when contacting us to expedite the process.

  • Original Packaging: Returns must include the original packaging to ensure the product is protected during transit. If the original packaging is unavailable, please contact our support team for guidance on alternative packaging options.

3. Non-Returnable Items

Certain items are not eligible for return due to hygiene, customization, or other factors. These include:

  • Customized or Personalized Products: Items that have been customized (e.g., monogrammed notebooks or tote bags) cannot be returned unless they are defective.

  • Gift Cards: Digital or physical gift cards are non-returnable and non-refundable.

  • Sale or Clearance Items: Products purchased during a clearance sale or marked as “final sale” are not eligible for return, except in cases of defects or errors on our part.

If you are unsure whether your item qualifies for a return, please reach out to our customer support team at huyhoangricoh@gmail.com. We are happy to clarify and assist you.

How to Initiate a Return

We strive to make the return process as simple and hassle-free as possible. Follow these steps to initiate a return:

  1. Contact Customer Support:

    • Reach out to us via email at huyhoangricoh@gmail.com or by phone at +84947131332 within 30 days of delivery. Provide your order number, the reason for the return, and any relevant details (e.g., photos of a damaged item).

    • Our team will respond within 24–48 hours with a Return Merchandise Authorization (RMA) number and instructions for returning your item.

  2. Prepare the Package:

    • Securely package the item in its original packaging, including all accessories, manuals, and tags.

    • Include a copy of your order confirmation or receipt and the RMA number inside the package. Write the RMA number on the outside of the package to avoid processing delays.

  3. Ship the Package:

    • Drop off the package at the designated shipping carrier as instructed by our team. For U.S. customers, we provide a prepaid return shipping label in most cases (see “Return Shipping” below).

    • Retain the tracking information for your records until the return is processed.

  4. Processing Time:

    • Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. This process typically takes 5–7 business days.

    • Upon approval, we will issue a refund or replacement (based on your preference) within 3–5 business days. Refunds will be processed to the original payment method via Stripe.

Return Shipping

U.S. Customers

For customers in the United States, HP Pro LLC covers the cost of return shipping for defective, damaged, or incorrect items. We will provide a prepaid return shipping label via email once your return request is approved. For returns due to a change of mind (e.g., the product doesn’t suit your needs), the customer is responsible for return shipping costs unless otherwise specified during promotional periods. We recommend using a trackable shipping service to ensure the package reaches us safely.

International Customers

For international returns, customers are generally responsible for return shipping costs, including any customs or duties fees. However, if the return is due to a defect, damage, or an error on our part, we will work with you to minimize or cover these costs where possible. Please contact our support team for guidance on international returns, as customs regulations vary by country.

Lost or Delayed Returns

If a return shipment is lost or delayed, please provide us with the tracking information so we can investigate. We are not responsible for packages lost due to incorrect shipping information provided by the customer, but we will assist in resolving issues with the carrier.

Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit/debit card, Apple Pay, Google Pay) via our secure Stripe payment platform. Stripe’s robust security measures ensure that your financial information remains protected throughout the process.

  • Processing Time: Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider. For Apple Pay and Google Pay, processing times may vary slightly.

  • Partial Refunds: In cases where only part of an order is returned or if the item is returned in a condition that does not fully meet our criteria (e.g., minor wear), we may issue a partial refund. You will be notified of the adjusted amount and the reason for the adjustment.

  • Non-Refundable Costs: Original shipping fees, gift wrapping fees, or other service fees are non-refundable unless the return is due to our error.

If you do not receive your refund within the expected timeframe, please check with your bank or payment provider, as some institutions may take additional time to process credits. You can also contact us for assistance in tracking your refund.

Exchanges

If you prefer to exchange a product rather than receive a refund, we are happy to accommodate where possible. Exchanges are subject to the same eligibility criteria as returns (e.g., within 30 days, unused condition). Please indicate your preference for an exchange when contacting our support team, and specify the desired replacement item (e.g., a different color or style). If the replacement item is more expensive, you will be responsible for the price difference. If it is less expensive, we will refund the difference. Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

At HP Pro LLC, we take pride in our rigorous quality control processes, but we understand that issues can occasionally occur. If you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Report the Issue Promptly: Contact us within 7 days of delivery at huyhoangricoh@gmail.com with your order number, a description of the issue, and photos clearly showing the damage or defect.

  2. Return Instructions: We will provide a prepaid return shipping label (for U.S. customers) and an RMA number. International customers may be eligible for shipping cost reimbursement, depending on the circumstances.

  3. Resolution Options: Upon receiving and inspecting the item, we will offer a full refund, a replacement, or store credit, based on your preference and product availability.

We aim to resolve these issues as quickly as possible to ensure your satisfaction.

Special Circumstances

Promotional or Bundle Offers

If you purchased a product as part of a promotional offer (e.g., “buy one, get one free”) or a bundle, returning one item may affect the overall discount applied to your order. In such cases, we may adjust the refund amount to reflect the original discount structure. For example, if you return one item from a “buy one, get one 50% off” deal, the refund may be calculated based on the discounted price of the returned item.

Holiday Return Policy

During the holiday season (November 1 to December 31), we offer an extended return period for purchases made within this timeframe. Items purchased between these dates may be returned until January 31 of the following year, subject to the same eligibility criteria. This policy is designed to accommodate gift purchases and ensure flexibility for our customers.

Third-Party Sellers

If you purchased an HP Pro LLC product through a third-party retailer, please contact the retailer directly for their return and refund policies. This policy applies only to purchases made through hppro.store or our authorized channels.

Why Shop with HP Pro LLC?

Choosing HP Pro LLC means choosing a company that values quality, creativity, and customer satisfaction. Our products are designed to inspire and empower, whether you’re jotting down ideas in one of our premium notebooks, carrying essentials in a stylish tote bag, or writing with a pen that feels just right. Our Refund and Return Policy reflects our commitment to making your shopping experience seamless and worry-free. By offering a generous 30-day return window, covering return shipping for defective items, and leveraging Stripe’s secure payment processing, we aim to build trust and confidence in every transaction.

Our global distribution network ensures that customers in the United States and worldwide can enjoy our products with the same level of service and care. Whether you’re a student, a professional, or a creative enthusiast, we are here to support your journey with products that combine form and function at an exceptional value.

Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, our customer support team is here to help. You can reach us at:

  • Email: huyhoangricoh@gmail.com

  • Phone: +84947131332

  • Address: HP Pro LLC, 30 N Gould St Ste R, Sheridan, WY 82801

  • Website: hppro.store

Our team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (MST). We aim to respond to all inquiries within 24–48 hours.

Legal Disclaimer

This Refund and Return Policy is subject to change without prior notice. The most current version will always be available on our website, hppro.store. By making a purchase, you agree to abide by the terms outlined in this policy. HP Pro LLC reserves the right to refuse returns that do not meet the eligibility criteria or to adjust refund amounts based on the condition of the returned item. For additional legal information, please refer to our Terms and Conditions page.

Conclusion

At HP Pro LLC, we believe that a great shopping experience extends beyond the purchase itself. Our Refund and Return Policy is designed to give you confidence in your decision to shop with us, knowing that we stand behind the quality of our products and are committed to your satisfaction. Whether you’re returning a notebook, tote bag, or pen, we strive to make the process as smooth and transparent as possible. Thank you for choosing HP Pro LLC as your trusted source for premium stationery products. We look forward to serving you and supporting your creative and professional endeavors.